Privacy Policy web77 — Member Personal Data Protection

Web77 takes your privacy seriously. As an online gaming platform trusted by over 500,000 Malaysian players, we understand that your trust is our most valuable asset. This Privacy Policy is designed to give you a clear and comprehensive understanding of how we handle your personal data.

This Privacy Policy applies to all users who access the web77 platform via the website web77.vu, mobile app, or any related services we offer. By registering or continuing to use the web77 platform, you confirm that you have read and understood this Privacy Policy.

Web77 collects various types of information from you when you use our platform. This collection is conducted transparently and only for legitimate purposes in order to provide you with the best service.

Every piece of data we collect has a defined purpose and will not be used beyond the scope stated in this Privacy Policy. The following are the primary purposes for which your data is used:

• Account Management — To create, verify, and maintain your account on the web77 platform, including the mandatory KYC identity verification process.
• Transaction Processing — To securely and accurately process deposits, withdrawals, and all financial transactions you carry out on the platform.
• Customer Support — To help you resolve any technical issues, account inquiries, or complaints submitted to our team.
• Platform Security — To detect, investigate, and prevent fraudulent activity, money laundering, and security breaches that could affect you or our platform.
• Experience Personalisation — To personalize promotions, game recommendations, and relevant content based on your usage habits on the platform.
• Service Communications — To send important notifications related to your account, transactions, policy updates, and promotional information (with your consent).
• Legal Compliance — To fulfill legal obligations, regulatory requirements, and any valid court orders received by web77.

Web77 does not sell your personal data. However, there are limited situations where we need to share certain information with trusted third parties to enable us to operate effectively:

• Integrated Payment Providers — Our payment gateway and partner banks need to receive the necessary transaction information to process your deposits and withdrawals.
• Technology Service Providers — Companies that assist us in operating the platform infrastructure, data analytics, and cloud services are subject to strict confidentiality agreements.
• Regulatory & Enforcement Body — When lawfully required by the relevant authorities, web77 will comply with requests to disclose information ordered by a court or legitimate regulatory body.
• Identity Verification Service Providers — For the KYC process, your identity document information may be verified through a certified and secure third-party identity verification platform.

The security of your personal data is web77's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against any cyber threats.

• 256-bit SSL encryption on all communications between your device and web77 servers.
• Multi-layered firewall and intrusion detection system (IDS) operating 24/7.
• Role-based access control — only authorised personnel may access sensitive user data.
• Regular independent security audits to identify and address system vulnerabilities.
• Two-factor authentication (2FA) is available for all user accounts as an added layer of security.
• Real-time transaction monitoring to detect suspicious patterns and prevent unauthorised activity.

While we take comprehensive precautions, no digital system can guarantee 100% absolute security. You also play a role in protecting your account by using a strong password and never sharing your login credentials with anyone.

Web77 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse our website.

• Essential Cookies — Required for core platform functions such as login authentication, session security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — Helps us understand how users interact with the platform through anonymous analytics, enabling us to continuously improve our services.
• Functional Cookies — Saves your preferences such as language, display settings, and login details for a more convenient repeat-use experience.
• Marketing Cookies — Used to display promotions and offers relevant to your interests. You may choose to disable these cookies.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect your experience on the web77 platform.

Web77 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data is retained for as long as your account remains active on the web77 platform.
• After an account is closed, certain data may be retained for up to seven years to meet applicable legal and regulatory requirements.
• Financial transaction records are retained for the period required under applicable anti-money laundering laws.
• Data that is no longer required will be securely deleted or anonymised using established procedures.

As a web77 user, you have certain rights regarding your personal data. web77 respects these rights and provides clear channels for you to exercise them:

To exercise any of the above rights, please contact the web77 customer support team via live chat or email. We will process your request within 30 business days.

The web77 platform is exclusively for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that a child's personal data has been collected unintentionally, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has registered on the web77 platform should contact us immediately so that appropriate action can be taken.

Web77 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements.

• You will be notified of any material changes via an in-platform notification or email at least 14 days before the changes take effect.
• The "Last Updated" date at the top of this document will be updated whenever changes are made.
• Your continued use of the web77 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us. The web77 data protection team is ready to assist you.

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the web77 platform.
• Email: [email protected]
• FAQ: Visit the page FAQ us for answers to frequently asked questions about privacy and data security.

We are committed to responding to every privacy-related enquiry within seven business days and will provide a transparent and satisfactory response to each of our members.